Frequently Asked Questions
Everything you need to know about your INKON beauty experience.
What is the typical shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
Are INKON products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All INKON products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Do you offer professional discounts for makeup artists?
INKON offers a dedicated Pro Program for certified industry professionals. Please visit our 'Pro' page to submit your credentials and apply for exclusive discounts.